Building the Agentic Enterprise
Capability is only the beginning.
An agent may be capable of completing a task and still miss its purpose, overlook a constraint, or act beyond its authority. Fidelity means staying true to the work entrusted to it—including recognizing when human judgment is required. We engineer for that fidelity through explicit controls, domain-specific instruction, and rigorous evaluation. Applied research informs how we test and refine those methods.
Client Engagements
Dynamics 365 customer-service agents and a redesigned integration architecture, reducing annual integration costs from $210,000 to $18,000.
An implemented assay execution engine and a completed symbolic multi-agent architecture design for medical diagnostics, where determinism and auditability were explicit requirements.
Design the Enterprise for People and AI Agents
Engineering Complex Systems That Work
Selected engineering experience and ongoing applied research.
Connected Service Operations
Engineering Experience
Connecting case histories, approvals, and assignments so people and agents can see what has happened, what remains unresolved, and who acts next.
Reliable Agent Execution
Engineering Focus
Designing workflows that coordinate people, agents, and services, with clear responsibility for the next step and a path forward when work is interrupted.
Inspectable AI Reasoning
Ongoing Research
Exploring how agents can present evidence, assumptions, and proposed conclusions in forms that people can examine, question, and evaluate.
